Surface Lab LLC. collects customer information to facilitate and enhance user shopping experience. This privacy policy is intended to assist you in understanding what information we gather about you when you visit our website, how we use and share that information, and how your information is protected.

INFORMATION WE COLLECT AND HOW WE USE IT

Personal Information

We receive personal information (such as name, phone number, email address, billing address, shipping address, password, device ids, and IP address) and use them to respond to requests, fulfill and deliver orders for our products, process returns or exchanges, contact you about an order or delivery, facilitate surveys, promotions, manage accounts and preferences, facilitate rewards programs and to communicate with you for marketing and informational purposes.

Message and Product Review Content

We collect the messages you submit through contact, sign-up, purchase and product review forms. We use this information to respond to and fulfill your request, better understand your needs and preferences, enhance and personalize our product offerings to you and improve our website, service and product offerings.

Financial Information

We receive financial information, such as payment card and bank account information to process payments for products purchased on our website.

Commercial Transaction Information

We collect and generate commercial transaction information such as records of products purchased. We use this information to deliver and fulfill your orders, process your returns or exchanges, improve our service and product offerings, tailor our marketing efforts and administer accounts, and for the internal operations and reporting purposes.

Online Information

We may collect your IP address and other device and online information when you visit our website.

Website Activity Information

We may monitor and collect website activity information and device information, such as website clicks, content and page views, domain type, browser version, and internet service provider.

COOKIES

What are cookies, pixel tags, and other similar technology and how do we use them on our website?

We use a browser feature known as a cookie. A cookie is a data file that is stored by your Web browser on your computer. Cookies and similar technology are used to help track your clicks and pass information as you navigate through our website. This allows us to make our website more responsive to your needs by delivering a better and more personalized experience to you. 

We also use a technology known as pixel tags. A pixel tag is a nearly invisible pixel-sized graphic image stored on web pages or in emails. Pixel tags and similar technology may be used to collect the same information about your visit that is collected through cookies. Pixel tags may also be used to help us confirm your receipt of, and response to, our emails and provide you a more personalized experience with us. We use cookies, pixel tags, and other similar technology to keep track of how many items you put into your shopping bag and to remember you when you return to our website. Cookies, pixel tags, and similar technology can allow us to associate navigational information from browsing visits with personal information you provide on our website.

Third-Party Cookies

When you use our website, you may also be sent third party cookies. Our service providers may send you cookies. They may use the information they obtain from your use of their cookies: to track your browser across multiple websites, to build a profile of your web surfing, to target advertisements which may be of particular interest to you.

These cookies do not contain personal identifiers, however, it may be possible for our third-party business partners to combine it with other information in order to identify your email address or other personally identifiable information about you. We and/or our partners may also use cookies for delivering personalized advertising emails. These cookies are used to identify the visitors of our advertisers’ websites and send personalized emails based on the visitors’ browsing experience. We and/or our partners use cookies, pixels and other tracking technology to associate certain Internet-related information about you, such as your Internet Protocol address and what Web browser you are using, with certain of your online behaviors, such as opening emails or browsing websites. Such information is used to customize ads or content and may be shared with our partners.

We currently use Google Analytics to collect and process certain website usage data. To learn more about Google Analytics and how to opt out, please visit https://policies.google.com/technologies/partner-sites. You may learn more about advertising networks and opt out of receiving personalized advertisements on this browser or device from advertisers who are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out options of each of those organizations. Links to those sites are here:

Network Advertising Initiative:

Browser Opt-Out: http://www.networkadvertising.org/choices/

Digital Advertising Alliance:

Browser Opt-Out: http://www.aboutads.info/choices/

When you opt out of personalized advertising, you may continue to see online advertising on our website and/or our ads on other websites and online services. Since this opt-out relies on cookies, if you delete your cookies, you will need to opt-out again.

Personal Information

We prefer to keep your personal information accurate and up-to-date. To do this, we provide you with the opportunity to update or modify your personal information including billing and shipping information by logging into your account.

Links

For your convenience, our website may contain links to other websites. Links that appear on our website should not necessarily be deemed to imply that we endorse or have any affiliation with the linked websites. Surface Lab is not responsible for the privacy practices or the content of such websites. We encourage you to review the separate privacy policies of each website you visit.

We may partner with certain unrelated companies, known as influencers or affiliate marketers, who will link you to our website. We will report to them aggregate purchase conversion information about the total number of purchases made by visitors who arrived from their online services. The information will not include personal information. We are not responsible for the privacy practices of such third parties providing these links and we encourage you to review the privacy policy of each of these third parties.

Security

To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we employ reasonable security measures to secure the information we receive. Any credit card/debit card information that is entered will be done on a secure server.

While we implement the above security measures on this website, you should be aware that 100% security is not always possible.

We encourage you to take steps to help protect the confidentiality and security of your account and personal information by periodically reviewing your account and immediately reporting any unexpected activity or unrecognized information; installing the latest security updates and anti-virus software on your computer to help prevent malware and viruses; using complex and diverse passwords; keeping your password private; password protecting your computer and mobile device; and signing out of your account before closing your internet browser.

Questions or Concerns?

If you have questions or concerns with respect to our Policy, please feel free to contact us:

Surface Lab
info@surfacelab.com

This Policy was last updated on March 31, 2022. We may make changes to this Policy, and may apply any changes to information previously collected, as permitted by law. Please check here periodically for notice of updates to this Policy