RETURNS
In the unlikely event of product defects, our industry-leading warranties provide you full coverage (please refer to the specific warranty for your flooring).

If there is damage upon arrival, please notify us immediately to receive credit/ replacement. Contact us at info@thesurfacelab.com – there must be acknowledgement by a customer service representative.

If you receive your order and decide you do not want your flooring for any reason, you may return your order within 30 days. There is a 20% restocking fee on all orders that are returned back to us and cost of shipping back to us will be deducted from your refund. Original shipping and delivery charges are NOT refundable under any circumstances.

We will not accept or give credit for damaged or unsellable material. 

Flooring cannot be installed, cut, damaged, opened, repackaged, or altered in any way.

For your return, you may use your own shipping provider, or we can arrange return shipping using our rates. Please contact us at info@thesurfacelab.com to get a shipping quote for your return.

SCHEDULE A RETURN
Please contact us emailing  info@thesurfacelab.com. A Return Authorization (RA) will be issued to you. You will need to confirm the return by email prior to a pick-up being scheduled. Refunds are processed within 10-14 days of the acceptable receipt of goods. It is the customer’s responsibility to ensure that the shipment is palletized and secured prior to return shipping. Please package returns carefully so they arrive in original condition.

Please note that damages and manufacturing claims are not covered by this return policy. Manufacturing defects are covered by our warranties, which vary by product. For shipping damage, it is the customer’s responsibility to carefully inspect all products before receiving them and installing them.